Privacy Policy

Australian Solar & Roofing Pty Ltd

Your Privacy

Australian Solar & Roofing Pty Ltd (“Australian Solar & Roofing”, “we”, “our”, or “us”) is committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information when you visit our website, engage with our services, or interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring your personal information is handled in an open and transparent way.

What Information We Collect

We may collect personal information, including:

• Name, email address and phone number
• Address and property details
• Information about your energy usage or electricity bills
• Records of communications with us
• Website usage data (such as IP address and browsing behaviour)
• Any other information you provide to us directly

We only collect information that is reasonably necessary to provide our services.

How We Collect Your Information

We collect personal information in several ways:

1. Information you provide directly

• When you fill out the enquiry forms
• When you request a quote or consultation
• When you contact us via phone, email or website
  
  
  2. Automatically collected information
• Through cookies and analytics tools
• Website usage behaviour and device data
  

3. From third parties

• Marketing partners
• Publicly available sources
• Referral partners
  

How We Use Your Information

We use your personal information to:

• Provide solar and battery solutions tailored to your needs
• Contact you regarding enquiries, quotes or installations
• Deliver and manage our services
• Improve our website, systems and customer experience
• Send relevant updates, offers or marketing (you can opt out anytime)
• Comply with legal obligations
  

We may also use anonymised data to improve our services and performance.

Disclosure of Your Information

We do not sell your personal information.

We may share your information with:

• Contractors, installers and service providers
• Technology and software providers
• Marketing and advertising partners
• Professional advisers
• Government or regulatory bodies, where required by law

All third parties are required to handle your information in accordance with privacy laws.

Data Security

We take reasonable steps to protect your personal information from:

• Misuse
• Loss
• Unauthorised access
• Modification or disclosure

This includes secure systems, restricted access and appropriate data handling procedures.

Cookies and Analytics

We may use cookies and tools such as Google Analytics to understand how users interact with our website.

These tools collect non-identifiable information such as:

• Pages visited
• Time on site
• Device and browser type

You can control cookie settings through your browser.

Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request corrections if your information is inaccurate or outdated
• To do so, please contact us using the details below.

Complaints

If you believe we have breached your privacy, you can contact us and we will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Australian Solar & Roofing

Email: admin@australiansolarandroofing.com.au
Address: 5/60 Newheath Dr, Arundel, QLD 4214